Technical services · Support, SRE and security

Operations must sustain the decision.

Query tuning, observability, high availability, RBAC and tested upgrades, with ongoing support and an SLO the business side understands.

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The challenge

Operations must sustain the decision.

After go-live, the problem changes nature. The query that flew with two million nodes degrades at twenty; an execution plan changes after an upgrade; the missing index only shows up at peak; and the security team asks who can see which subgraph, with nobody on call who knows the engine.

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Performance is an operations decision, not a hardware one.

Operations dashboard: the p95 latency curve drops below the 200 ms SLO after the index and plan review, next to the topology with primary and replicas and the query execution plan
What we deliver

A technical front with a named scope.

We take over the support of your graph: query and index tuning, observability that links latency to pipeline impact, high availability with tested recovery, access profiles defined with the client, rehearsed upgrades and ongoing support under an agreed SLA.

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01Query and index tuning
02Observability and alerts
03High availability and recovery
04Access, security and upgrades
Deliverables

What stays with your team.

Each item is defined before we start and delivered with documentation, so continuity does not depend on us.

01

Performance diagnosis

Most expensive queries, execution plans, missing indexes and the estimated gain before any change.

02

Observability

Dashboards and alerts that link query latency to operational impact, not just CPU and memory.

03

Continuity

High-availability topology, tested backup and a restoration procedure that has been exercised, not just documented.

04

Ongoing support

Agreed on-call, upgrade window, reviewed RBAC and knowledge transfer with every intervention.

Next step

Bring your current design. We will point out where it breaks.

Two hours with a graph architect to review model, sources, queries and platform.

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